Launched in 2015, MAG USA is the United States ‘go-to’ organization for delivering market-leading commercial solutions that drive revenue and transform customer experiences in airports.
Our mission is to deliver sustainable growth in shareholder value, balancing the needs of our customers, airport partners, employees and the communities in which we work, while maintaining the highest safety and quality standards.
MAG USA is an airport development, management and services company. We are wholly-owned by Manchester Airports Group (MAG) – the largest UK-owned airport operator, running 3 airports that contribute over $9 billion to the UK economy and welcoming over 58 million passengers each year (+7.3%). MAG is owned by both public and private shareholders and is a commercial organization with annual revenues in excess of $1 billion. Approximately 40% of these revenues are generated from Retail, Car Parking and Lounges.
MAG USA provides 3 unique products:
Escape Lounges are MAG USA’s award-winning common use lounge, offering a relaxing atmosphere away from the hustle and bustle of the airport environment. The lounge provides all the complimentary amenities a passenger desires: unlimited fresh, locally sourced food and alcoholic beverages from prominent local chefs; high speed Wi-Fi, charging stations, an array of magazines and newspapers as well as printing services. Escape Lounges are open to all travelers and a member of the American Express Global Lounge Collection®, allowing complimentary access for Platinum Card holders and up to two guests.
Car Parking Services
MAG has a proven track record of transforming car parking into a highly profitable, customer focused business. Our commercial expertise, combined with our innovative approach to product development, has given us a tried and tested formula for attracting customers and driving revenue growth for airports. Thanks to our team of 100 leading tech experts, our hands free airport experience has revolutionized the industry. In addition to being highly profitable, our Car Parking services are shown to improve the traveler’s experience, which is reflected in our exceptional airport review scores.
P3 and Terminal Developments
P3 and Terminal Developments transform the passenger experience and are a major factor in MAG’s commercial success and customer satisfaction. MAG’s industry leading retail and marketing expertise helps airports develop more financially successful facilities that elevate the customer’s journey. Our success is evidenced at London Stansted Airport by the recently completed departure terminal redevelopment and the ongoing $1 billion investment to create a new arrivals terminal as well as the $1.5 billion terminal redevelopments at Manchester Airport.
What We've Achieved
11 Contracted Escape Lounges in only 3 years, since opening
5 Escape Lounges Open
3 new Parking Services locations opening in 2019
80,000 cars parked at a time with MAG
Over 3 million online bookings annually with MAG
70% increase in annual parking revenue in just 5 years with MAG
Launch of MAG-O: an airport focused in-house digital marketing agency
Escape Lounges partnered with Fortune 500 becoming a premier member of the American Express Global Lounge Collection
Awarded 2017 ACI Best New Consumer Service Concept: Escape Lounges
Awarded 2018 ARN Best Passenger Amenity: Escape Lounges
Since our launch, Escape Lounges has become the top rated airport lounge according to Yelp, TripAdvisor, Google and Facebook
Diverse Workforce, 72% minorities