Rosemarie Andolino serves as CEO and President of MAG USA overseeing the development of MAG’s North American airport services business. MAG USA was launched in June 2015 bringing three new business lines to the US market; P3 Airport Terminal & Retail developments, Escape Lounges (common-use airport lounges) and Car Parking services. This year MAG USA celebrated its first anniversary of the opening of their Escape Lounge in MSP and was proud to announce the opening of Escape in BDL and OAK.
Ms. Andolino joined MAG following more than 12 years at the Chicago Department of Aviation. As Commissioner, she oversaw the management and operation of one of the world’s busiest airport systems, comprised of both O’Hare and Midway International Airports, during a time of rapid expansion and redevelopment. She revived the airports focus on customer service and led the $26 million redevelopment of O’Hare’s International Terminal, driving record growth in retail and commercial revenues.
In addition, Rosemarie was also in charge of the $8 billion O’Hare Modernization Program which reconfigured the airports antiquated intersecting runways into a modern parallel runway system. This infrastructure program was completed on time, under budget and without disruption to one of the world’s busiest airfields.
Ms. Andolino sits on several boards and was recently appointed to the U.S. Department of Transportation National Advisory Committee on Travel and Tourism Infrastructure.
Michael Boland, formerly the First Deputy Commissioner of the Chicago Department of Aviation (CDA), which manages and operates O’Hare International (ORD) and Midway International (MDW) Airports. In addition, the CDA is responsible for the implementation of the O’Hare Modernization Program (OMP).
Prior to this, Michael was the First Deputy Director with the OMP (O’Hare Modernisation Program), worked in the Mayor’s Office and served as Deputy Commissioner of Intergovernmental Affairs within the CDA.
Before working for the city, Michael worked in the United States House of Representatives and United States Senate. He is a graduate of Duke University and the Loyola University of Chicago School of Law.
Vice President of Commercial for Escape Lounges for MAG USA
After an extensive amount of years in the entertainment, event and hospitality industry, Sid Higgins joined the award-winning No.1 Lounges, a U.K. based premium common-use lounge provider with lounges in London’s Heathrow, Gatwick and Stansted airports, as well as Birmingham and Edinburgh airports. At No.1, Mr. Higgins was Head of Operations and later was appointed as Head of Projects, overseeing a £6m redevelopment of lounges at London’s Gatwick airport.
As Vice President of Commercial for Escape Lounges for MAG USA, Mr. Higgins is responsible for the establishment, growth and operation of the Escape Lounges in the U.S., while maintaining the brand promise to our customers and our brand values through excellent customer service.
Rob serves as the Project Delivery Director for MAG USA, covering lounges, car parking and terminal development sectors for Manchester Airport Group’s U.S.-based business. Rob is charged with directing all facets of the end-to-end delivery of lounges and commercial development programs in North America based on his 14-plus years of airport development experience, ranging from baggage handling systems to commercial terminal retail programming and development.
Rob began his career with EYP Architects and Engineers, gaining experience in architectural and engineering design for numerous higher educational and laboratory facilities including Harvard University, City University of New York and University of Maryland Baltimore County. After working with UK-based AMEC Construction Management to gain management experience on the construction side of projects, in 2004 Rob joined BAA USA (now AIRMALL USA), an airport concessions development company where he was the Development Director from 2010-2015.
John is a Qualified Chartered Accountant (ACA), who has advised some of the largest companies in the UK on process, system developments and data validation. John oversees the E-Commerce and Business Intelligence Software development & integration, which play a fundamental role in delivering the Parking Strategy and driving revenue. He has also led on the multi-million dollar Car Park Revenue Control System tender for East Midlands Airport installed in February 2016.
MAG has benefitted from John’s extensive knowledge of all the systems involved in delivering a profitable and efficient Car Park Business. His understanding of the end to-end process and system integration proves vital in running a successful operation. More recently, John also facilitated an audit and data validation program, plus a review of the MAG Payment Service Providers for both the Car Park Revenue Control Systems and e-Commerce solutions.
Based out of MAG USA’s Chicago headquarters, Liam was one of only two colleagues relocated to the USA to contribute to the initial setup of MAG’s North American Business in 2015. Liam now works as a Commercial Business Partner, responsible for Business Development for both existing and new airport lounge locations.
Prior to joining MAG USA, Liam acted as Retail Business Partner at London Stansted Airport, working on an £80m retail redevelopment of the departure lounge. He worked with local and global retail brands as well as numerous airport departments to ensure timely delivery of an outstanding quality retail offering and passenger lounge, delivered on budget and to time.
Liam began his career with MAG in the UK after completing a degree in Aviation Technology. During that time, Liam worked in various airports and departments including; Retail Commercial, Customer Services, Resource & Planning, Terminal Engineering and Health & Safety; all of which gave him a broad experience across the airport business.
Michael is Head of Lounge Operations for Escape and is responsible for overseeing all daily operations within the three Escape Lounges in the U.S. as well as the correct execution of new lounge opening processes. Michael brings a strong hospitality background to the MAG USA team.
Michael previously acted as Operations Director for HMSHost, Catering Supervisor for the executive suites at the Target Center in Minneapolis and holds a BS degree in Hotel and Restaurant Administration. Having dedicated his career to the hospitality industry since age 15, his goal is to ensure that every guest coming into all of the Escape Lounges across the US receives the superb level of service for which the Escape lounge brand is known.